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New Hot Desking feature launched

We’ve just launched another customer-suggested feature: hot desking.

Hot desking allows you to quickly setup a VoIP phone, then log in and out of your extension from that phone. This means that if you wish employees to frequently work from different desks or even different locations, they only need to remember their seven digit extension [...]

New Extension Login Feature

After suggestions from customers we have implemented a way for VoIP users to login and manage their extension without needing full access to your admin account.

Extension login allows users to manage their own settings, meaning the admin user will no longer have to make every change or trust a user with full account access.

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Set a maximum cost per minute for your calls

Maximum cost per minute

Since we introduced call barring we have noted a reduction in fraudulent calls being made across our VoIP platform. However, we have seen high-cost numbers in countries that have been allowed within an account being exploited.

To tackle this, you are now able to set a maximum cost per minute for [...]

Gradwell VoIP Security Scanner Deployed

We are constantly working to improve the security for our customers and reduce the risk of fraud.

As part of this effort, we have now deployed the Gradwell VoIP Security Scanner, which periodically checks the SIP devices connected to our network for known insecurities, such as unlocked VoIP phone web administration interfaces.

You may see [...]

New VoIP Release – Random Extension Password

We have recently deployed an update to the VoIP control panel which changes the way passwords are generated for hosted VoIP extensions.

Customers are no longer be able to specify their own password in the control panel. Instead they are only able to generate a new password. This password is a 16 character string and [...]

Gradwell, 2010 ISPA Award Winners: Best Internet Telephony

We’re very pleased to congratulate our VoIP platform provider Gradwell who have become 2010 ISPA Award Winners: Best Internet Telephony.

The Internet Industry Awards, now in their 12th year, recognise the best individuals and organisations in the UK internet industry, following laborious testing and an independent judging process by broadband communications authority Epitiro, as well [...]

Gradwell named as finalist for UK Best Internet Telephony prize

We are proud to announce that our VoIP platform provider Gradwell has been named as a finalist for the prestigious Best Internet Telephony prize at the 12th annual UK Internet Industry Awards.

The nomination for the awards, hosted by ISPA (The Internet Service Providers’ Association), comes after three months of rigorous testing by ISPA’s technical [...]

Costs increasing so pricing increasing a little from 1st May

A message from our VoIP platform provider:

Unfortunately there are a number of continued pressures within the industry on our electricity, network and telecoms costs and therefore, in order to maintain the current levels of investment, we need to announce a number of pricing increases.

In the last year Gradwell has continued to grow and [...]

Fast growing VoIP provider

Our VoIP platform provider is Gradwell, who on Thursday night joined the prestigious Deloitte Technology Fast 50. This is a ranking of the country’s 50 fastest growing technology companies over the last five years. Gradwell was ranked in the Top 50 in the UK and in the Top 5 in the South West.

Full 2009 [...]

Updated control panel

Last week our users may have noticed a few changes to their VoIP control panel. The changes are part of an ongoing project of enhancements to create a more user-friendly interface.

The most recent release saw improvements to the right hand side menu navigation. Links are now grouped into categories, such as Account Management or [...]