On the latest Technicolor TG582n routers we’ve been sending out for use with our Broadband packages in some network setups incoming calls are not being received on handsets and softphones inside the network. This is due to an issue with the treatment of data packets over the NAT protocol. The previous workaround was to use [...]
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We are excited to announce that our VoIP and Broadband platform provider Gradwell has received backing for a significant 4×4 expansion plan. To grow four times larger in four years. This is being supported by a £1.15 million investment from regional equity fund Altitude Partners LLP. The investment from Altitude Partners (www.altitudepartners.co.uk) will enable Gradwell [...] We’ve just launched another customer-suggested feature: hot desking. Hot desking allows you to quickly setup a VoIP phone, then log in and out of your extension from that phone. This means that if you wish employees to frequently work from different desks or even different locations, they only need to remember their seven digit extension [...] After suggestions from customers we have implemented a way for VoIP users to login and manage their extension without needing full access to your admin account. Extension login allows users to manage their own settings, meaning the admin user will no longer have to make every change or trust a user with full account access. [...] Maximum cost per minute Since we introduced call barring we have noted a reduction in fraudulent calls being made across our VoIP platform. However, we have seen high-cost numbers in countries that have been allowed within an account being exploited. To tackle this, you are now able to set a maximum cost per minute for [...] We are constantly working to improve the security for our customers and reduce the risk of fraud. As part of this effort, we have now deployed the Gradwell VoIP Security Scanner, which periodically checks the SIP devices connected to our network for known insecurities, such as unlocked VoIP phone web administration interfaces. You may see [...] We have recently deployed an update to the VoIP control panel which changes the way passwords are generated for hosted VoIP extensions. Customers are no longer be able to specify their own password in the control panel. Instead they are only able to generate a new password. This password is a 16 character string and [...] We’re very pleased to congratulate our VoIP platform provider Gradwell who have become 2010 ISPA Award Winners: Best Internet Telephony. The Internet Industry Awards, now in their 12th year, recognise the best individuals and organisations in the UK internet industry, following laborious testing and an independent judging process by broadband communications authority Epitiro, as well [...] We are proud to announce that our VoIP platform provider Gradwell has been named as a finalist for the prestigious Best Internet Telephony prize at the 12th annual UK Internet Industry Awards. The nomination for the awards, hosted by ISPA (The Internet Service Providers’ Association), comes after three months of rigorous testing by ISPA’s technical [...] A message from our VoIP platform provider: Unfortunately there are a number of continued pressures within the industry on our electricity, network and telecoms costs and therefore, in order to maintain the current levels of investment, we need to announce a number of pricing increases. In the last year Gradwell has continued to grow and [...] |
 
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