A message from our VoIP platform provider:
Unfortunately there are a number of continued pressures within the industry on our electricity, network and telecoms costs and therefore, in order to maintain the current levels of investment, we need to announce a number of pricing increases.
In the last year Gradwell has continued to grow and invest its profits in building a bigger and better service for customers. That equates to £185,000 invested in our support team and £250,000 in rebuilding our infrastructure and server platforms – the direct result has been a significantly improved and more reliable service to customers, with measured increases in customer satisfaction.
Changes to Call Charges
Peak rate calls to Vodafone and Orange will rise from 10p to 12p per minute from 1st May 2010 for all direct customers. Calls to 3 will be 17p per minute peak rate.
Whilst OFCOM (the industry regulator’s) long term aim is to reduce these costs and get them to under 5p (wholesale) by the end of 2010, the mobile networks are currently varying their charges month on month and we cannot sustain these fluctuations in cost.
This change is effected from 1st May 2010.
Changes to Hosted PBX & SIP Trunking Rentals for new Customers
For new customers signing up to Gradwell’s Hosted VoIP products (direct retail, or via a certified partner), we will be making a small increase of £1 per month to the monthly rentals, in order to cover rises in power & operations costs. These changes come in to effect from 1st May 2010.
◦Multi-User VoIP – now £8 per month.
◦SIP and IAX Inbound Trunks – now £4 per month.
◦Remote Call Forwarding – now £4 per month.
In addition, over the next 3 months, we will be phasing in these price changes to existing customers, in line with our contractual notice periods.
