VoIP Advantage

How to apply NAT handling fix for latest Technicolor TG582n router

admin — Thu, 22 Mar 2012 11:26:08 +0000

On the latest Technicolor TG582n routers we’ve been sending out for use with our Broadband packages in some network setups incoming calls are not being received on handsets and softphones inside the network. This is due to an issue with the treatment of data packets over the NAT protocol. The previous workaround was to use [...]

Our platform provider announces expansion with £1 million in new funding

admin — Wed, 14 Mar 2012 12:01:15 +0000

We are excited to announce that our VoIP and Broadband platform provider Gradwell has received backing for a significant 4×4 expansion plan. To grow four times larger in four years. This is being supported by a £1.15 million investment from regional equity fund Altitude Partners LLP.

The investment from Altitude Partners (www.altitudepartners.co.uk) will enable Gradwell [...]

Time saving with Voice-to-Text

admin — Tue, 06 Mar 2012 12:01:17 +0000

Voice-to-Text is a simple idea that saves lots of time. You can have your voicemails sent to you as a text or email and simply click to read them. In order to pick up your messages you do not need to waste time by: • finding a pen, • finding a piece of paper, • [...]

New Hot Desking feature launched

admin — Thu, 08 Sep 2011 09:26:20 +0000

We’ve just launched another customer-suggested feature: hot desking.

Hot desking allows you to quickly setup a VoIP phone, then log in and out of your extension from that phone. This means that if you wish employees to frequently work from different desks or even different locations, they only need to remember their seven digit extension [...]

Avoiding spam faxes in the UK

admin — Thu, 18 Aug 2011 15:57:50 +0000

Just had some useful feedback from a client:

“Hi Pete,

I just wanted to update you on this in case you have calls from anyone else about this issue. I registered our fax number with http://www.fpsonline.org.uk/fps/ and since then we don’t appear to have received any spam faxes!

Kind Regards, Dani Cass”

I hope this [...]

Advantages of VoIP over traditional phone systems

admin — Thu, 04 Aug 2011 09:40:27 +0000

Does your business make international calls on a regular basis? Do you have employees at multisite offices or in remote locations?

If so, you might want to consider getting Voice over Internet Protocol (VoIP) for your business calls. With VoIP, you connect callers by taking advantage of the internet to transmit and receive data signals. [...]

New Fibreline service – up to 100Mb synchronous connection speeds

admin — Mon, 18 Jul 2011 15:10:42 +0000

Fibreline provides you with a superfast internet connection, with up to 100Mb download and upload speeds, directly from the exchange to your business.

Fibre optic connection from the exchange to your premises Choose the speed you need – from 10Mb to 100Mb Symmetrical upload and download speeds Next generation internet – does not rely on [...]

New Extension Login Feature

admin — Fri, 08 Jul 2011 15:14:30 +0000

After suggestions from customers we have implemented a way for VoIP users to login and manage their extension without needing full access to your admin account.

Extension login allows users to manage their own settings, meaning the admin user will no longer have to make every change or trust a user with full account access.

[...]

Set a maximum cost per minute for your calls

admin — Thu, 07 Jul 2011 15:12:11 +0000

Maximum cost per minute

Since we introduced call barring we have noted a reduction in fraudulent calls being made across our VoIP platform. However, we have seen high-cost numbers in countries that have been allowed within an account being exploited.

To tackle this, you are now able to set a maximum cost per minute for [...]

Gradwell VoIP Security Scanner Deployed

admin — Mon, 20 Jun 2011 14:45:50 +0000

We are constantly working to improve the security for our customers and reduce the risk of fraud.

As part of this effort, we have now deployed the Gradwell VoIP Security Scanner, which periodically checks the SIP devices connected to our network for known insecurities, such as unlocked VoIP phone web administration interfaces.

You may see [...]