VoIP Advantage

New Hot Desking feature launched

We’ve just launched another customer-suggested feature: hot desking.

Hot desking allows you to quickly setup a VoIP phone, then log in and out of your extension from that phone. This means that if you wish employees to frequently work from different desks or even different locations, they only need to remember their seven digit extension [...]

Avoiding spam faxes in the UK

Just had some useful feedback from a client:

“Hi Pete,

I just wanted to update you on this in case you have calls from anyone else about this issue. I registered our fax number with http://www.fpsonline.org.uk/fps/ and since then we don’t appear to have received any spam faxes!

Kind Regards, Dani Cass”

I hope this [...]

Advantages of VoIP over traditional phone systems

Does your business make international calls on a regular basis? Do you have employees at multisite offices or in remote locations?

If so, you might want to consider getting Voice over Internet Protocol (VoIP) for your business calls. With VoIP, you connect callers by taking advantage of the internet to transmit and receive data signals. [...]

New Fibreline service – up to 100Mb synchronous connection speeds

Fibreline provides you with a superfast internet connection, with up to 100Mb download and upload speeds, directly from the exchange to your business.

Fibre optic connection from the exchange to your premises Choose the speed you need – from 10Mb to 100Mb Symmetrical upload and download speeds Next generation internet – does not rely on [...]

New Extension Login Feature

After suggestions from customers we have implemented a way for VoIP users to login and manage their extension without needing full access to your admin account.

Extension login allows users to manage their own settings, meaning the admin user will no longer have to make every change or trust a user with full account access.

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Set a maximum cost per minute for your calls

Maximum cost per minute

Since we introduced call barring we have noted a reduction in fraudulent calls being made across our VoIP platform. However, we have seen high-cost numbers in countries that have been allowed within an account being exploited.

To tackle this, you are now able to set a maximum cost per minute for [...]

Gradwell VoIP Security Scanner Deployed

We are constantly working to improve the security for our customers and reduce the risk of fraud.

As part of this effort, we have now deployed the Gradwell VoIP Security Scanner, which periodically checks the SIP devices connected to our network for known insecurities, such as unlocked VoIP phone web administration interfaces.

You may see [...]

New VoIP Release – Random Extension Password

We have recently deployed an update to the VoIP control panel which changes the way passwords are generated for hosted VoIP extensions.

Customers are no longer be able to specify their own password in the control panel. Instead they are only able to generate a new password. This password is a 16 character string and [...]

We’re pleased to launch our new Call Barring feature

In recent months many VoIP providers have seen a large increase in attempted fraudulent activity on their platforms. So, as part of our commitment to keeping our customers safe, we are introducing a new feature to our VoIP service: Call barring.

Call barring will allow you to select which destinations (e.g. specific countries, premium rate [...]

Calendar based routing over Easter

This week I had a good example from a client needing to use calendar based routing. Like many people he is taking advantage of the multiple bank holidays and is having a long break abroad by taking off the 3 working days between the bank holidays.

While he is abroad he no longer wants his [...]