How to setup your SNOM 360 VoIP Phone
Getting started
NOTE To use a VoIP phone, you must have a router connected to an ADSL line. A USB modem will not work.
Unpack the phone and cables and plug them together as follows (easiest done with the phone base upside down):
Connect the base unit and handset together using the curly phone cable; it plugs into the socket with the phone icon. If using a headset, plug it into the other socket underneath the base unit
Connect the ethernet socket marked NET to one of the sockets on your router, using the coloured network cable. (Or if you have a hub or switch inboard of the router, use that.)
If you don’t have enough network sockets, you can connect a PC (for example) into the second socket.
Connect and plug in the power cable.
Basic configuration
Switch the power on and leave the phone to initialise for a minute or two.
If you have your network set up to hand out IP addresses (using DHCP), the phone will pick up an IP address and be ready for use.
Otherwise, setting an IP address:
(Only necessary if you do not use DHCP on your network.)
When the question “Do you use DHCP?” appears on the display, press the cancel button. (If this prompt doesn’t appear, use the silver menu button to select Configuration > DHCP).
Follow the prompts to enter an IP address, subnet mask, gateway and DNS appropriate for your network. Use the numeric keypad, then the tick button to confirm the value.
TIP Once you’ve saved the IP address, you can use the web interface to enter the other network settings.
Configuring the phone:
The easiest way to configure the phone is via the web interface. To access this, set the device up as described above, and then enter the IP address of the phone into a web browser.
If you are unsure of the IP address for your Snom device, press the help key and the IP address will be displayed.
From the web interface, click on one of the identity links to configure the account. The important fields to fill in here are all provided in your welcome email or the control panel for the first (default) extension:
Account: this is your seven digit extension number
Password: the password you set for your extension in the control panel
Registrar: enter sip.voipadvantage.co.uk
Outbound Proxy: if you are in a NAT environment, enter nat.voipadvantage.co.uk:5082 in this field. A sign that you are in a NAT environment is if your phone has an IP address similar to 192.168.X.X, or you experience one way audio when attempting to make calls (the other party can hear you, but you can’t hear them).
RTP: Also click on the RTP tab within the Identity and ensure that the Encryption is turned off and Full SDP Answer switch is turned off.
SIP: Click on the SIP tab within the Identity and:
* set server type support to: asterisk
* Support broken Registrar: set to on
* DTMF via SIP Info: set to on
On the overall Advanced link: Under Network: Set the NTP Time Server, for instance, to time.windows.com
Also under Advanced: Under Behaviour: Make sure Challenge response on phone is set to OFF.
Some Snom 360s experience problems making calls (but not receiving) with version 8.3.5 of the firmware but do work properly under version 7.3.3.
If you wish, you can add text into the Displayname field (which will be displayed to other parties when you call them) and the Display text for idle screen field (which will show a name for the account on your device display). You can also change the ringtone for the identity here.
Click Save and your phone will register with our service.
Using multiple devices behind a NAT firewall
If you intend to use multiple SNOM phones behind a NAT Firewall you will need to give each phone a unique SIP Listening Port.
Select Advanced from the left hand navigation menu.
In the Advanced Network: section enter a unique port number into the Network identity (port) setting
For example if you have two phones, then you would set the network identity (port) to 5060 for the first phone and 5061 for the second phone, be sure to forward these ports through your firewall to the internal IP of the device. Alternatively, we recommend that phones are placed on public routed IP addresses to avoid this extra configuration work (please contact your ISP about availability of public IP space).
