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On the latest Technicolor TG582n routers we’ve been sending out for use with our Broadband packages in some network setups incoming calls are not being received on handsets and softphones inside the network. This is due to an issue with the treatment of data packets over the NAT protocol. The previous workaround was to use external static IP addresses on each phone. However, in some network situations this is not desirable (perhaps due to a need to install new cabling and switches).
We now have a fix for the NAT handling issue provided by the manufacturer. The below settings need to be applied by using telnet to connect to the router.
First, you need to make sure that telnet is enabled. This has been disabled by default with Windows Vista and Windows 7, so to enable it follow these quick steps:
Start
Control Panel
Programs And Features
Turn Windows features on or off
Check Telnet Client
Hit OK
Then you need to go to the command prompt and type telnet 192.168.0.254 then hit enter then it will request your router user name: admin and password: the CP number printed on the router
The next task you need to do is paste the following information in to the command prompt telnet session:
ppp ifdetach intf Internet
ppp ifconfig intf Internet mru 1500
ppp ifattach intf Internet
saveall
Then press enter.
Then log in to your router through your web browser by putting in the router ip address which is 192.168.0.254. It will ask you for a user name: admin and password: your CP number. Once logged in click on Technicolor Gateway. Then press Restart my Technicolor Gateway. Let that go through the restart process and when that is done test your phones. They should be back up and running properly.
We are excited to announce that our VoIP and Broadband platform provider Gradwell has received backing for a significant 4×4 expansion plan. To grow four times larger in four years. This is being supported by a £1.15 million investment from regional equity fund Altitude Partners LLP.
The investment from Altitude Partners (www.altitudepartners.co.uk) will enable Gradwell to significantly scale up their infrastructure and make major investments in their technical support department. This will help us to provide our own customers with a more reliable and future-proof service.
It is really pleasing to us that our choice of platform supplier has been validated yet again. This will enable us to continue providing improving services and support as we ourselves grow.
Voice-to-Text is a simple idea that saves lots of time. You can have your voicemails sent to you as a text or email and simply click to read them. In order to pick up your messages you do not need to waste time by:
• finding a pen,
• finding a piece of paper,
• checking the pen works,
• dialling into your messages,
• scribbling down the message (hoping to get the details right),
• listening again (to make sure the details are right)
Ask us how to turn this on for your account.
We’ve just launched another customer-suggested feature: hot desking.
Hot desking allows you to quickly setup a VoIP phone, then log in and out of your extension from that phone. This means that if you wish employees to frequently work from different desks or even different locations, they only need to remember their seven digit extension and PIN code to use their number.
Users can quickly and easily log in without having to access the phone configuration screen, enter their details and setup their extension before they can use it.
Just had some useful feedback from a client:
“Hi Pete,
I just wanted to update you on this in case you have calls from anyone else about this issue. I registered our fax number with http://www.fpsonline.org.uk/fps/ and since then we don’t appear to have received any spam faxes!
Kind Regards,
Dani Cass”
I hope this is of use to you.
Does your business make international calls on a regular basis? Do you have employees at multisite offices or in remote locations?
If so, you might want to consider getting Voice over Internet Protocol (VoIP) for your business calls. With VoIP, you connect callers by taking advantage of the internet to transmit and receive data signals. This means that the data signals are in digital format, which results in clearer and faster transmission and reception of data signals, this is particularly beneficial to businesses working with international employees and contacts as VoIP allows them to be conducted at local call rates in the destination country saving you hundreds per year.
It can also be useful for businesses that operate at multiple locations; it gets even easier for employees who work at multiple locations within your company. By “signing in” to any phone on your network, all their calls are automatically routed to them. There is no need to set up forwarding rules or reassign numbers. For corporate trainers, IT staff, and other employees who routinely visit multiple offices, this is a huge improvement.
Workers who are on the road can also take advantage of the fact that VoIP systems don’t care where a physical phone is. In many implementations, a salesperson in a hotel room can log in to the company network and make and receive calls exactly as if they were in their office.
VoIP have integrated services that are impossible in a conventional telephone. The standard features include audio conferencing, video conferencing, three-way calling, caller ID, answering machine features and much more. All you need is to subscribe to a VoIP service provider and a broadband internet connection in order to start taking advantage of this technology. You will also need a computer or an internet phone.
VoIP provides cheaper and free calls and it provides numerous features that are expensive or in some cases, impossible in a conventional telephone. They charge a lot less than traditional landlines, because they don’t have to maintain an old and expensive network.
Call us now.
Fibreline provides you with a superfast internet connection, with up to 100Mb download and upload speeds, directly from the exchange to your business.
- Fibre optic connection from the exchange to your premises
- Choose the speed you need – from 10Mb to 100Mb
- Symmetrical upload and download speeds
- Next generation internet – does not rely on old infrastructure
- No ‘up to’ speeds – the speed you need is the speed you’ll receive
Fibreline is a fibre optic connection, delivered direct from the exchange through to your business premises.
Unlike ‘Fibre To The Cabinet’ (FTTC), Fibreline does not rely on copper infrastructure from the street cabinet to your business. Instead, Fibreline connections are fibre from the exchange, through the cabinet and into your premises, so data arrives at the speed of light straight from the exchange. Therefore, distance from the exchange is not a problem.
You choose the speed that suits your business, from 10Mb to 100Mb, and that is what you’ll get. No ‘up to’ speeds. Just the speeds you need, when you need it.
There are many variable factors that affect the quality of a normal broadband internet connection to your businesses:
- distance of your premises from the local exchange
- number of people using the line at any one time (contention rates)
- the quality of the copper line being used
- All of the above impact on the quality and speeds your service provides.
You can eliminate all of these problems with Fibreline.
Fibre optic cables transfer data at the speed of light, transfer rates do not drop as the distance from the exchange increases. Your Fibreline connection is dedicated and private, therefore it is not diluted by other people’s use. Finally, as fibre connections use next generation, future-proofed technology, age is not an issue.
See our Broadband pricing page for details on costs: http://voipadvantage.co.uk/prices/broadband/
After suggestions from customers we have implemented a way for VoIP users to login and manage their extension without needing full access to your admin account.
Extension login allows users to manage their own settings, meaning the admin user will no longer have to make every change or trust a user with full account access.
As previously mentioned, all extension passwords are now randomly generated. As this makes them difficult to remember, extension login will be possible using an extension’s voicemail PIN.
However, to maintain a high level of security and protect you from fraud, users will not be able to login to an extension if their PIN is too simple (e.g. all the same number or sequential digits such as 1234) or if their voicemail PIN is similar to their extension number (e.g. extension is 100304 and the PIN is 0304)
If a customer tries to login unsuccessfully 3 times, the extension will be blocked for PIN login. A notification will then be displayed in the VoIP control panel. From there the extension can be unblocked.
Maximum cost per minute
Since we introduced call barring we have noted a reduction in fraudulent calls being made across our VoIP platform. However, we have seen high-cost numbers in countries that have been allowed within an account being exploited.
To tackle this, you are now able to set a maximum cost per minute for UK and international destinations.
By default, this will be set at 20 pence per minute (ppm) for all countries. Custom rules created after this release will have this as the default. Existing custom rules will be updated to £5 per minute. This is to ensure that customers’ current setups are not affected.
You will be able to override these prices by defining additional rules. For example, you may restrict calls above 30ppm, but allow unrestricted access to one specific number.
We are constantly working to improve the security for our customers and reduce the risk of fraud.
As part of this effort, we have now deployed the Gradwell VoIP Security Scanner, which periodically checks the SIP devices connected to our network for known insecurities, such as unlocked VoIP phone web administration interfaces.
You may see HTTP traffic from ourselves on your network, clearly identified by the user-agent string, which directs you to this page: http://www.gradwell.com/scanner
If we detect any vulnerabilities, you will be alerted in your VoIP control panel.
Your privacy is important to us, and these tests are automated. Any information collected during the security scan is only ever used for alerting you of security issues.
If your device is protected by a password, we may attempt a single login attempt with the default username and password for the device.
The security scan will log information collected against your Gradwell account, should this information be publicly accessible. At most, this information will contain:
Device IP Address
Device Administration Port
Device Server Type Header
HTTP Code returned by the device
Device Serial Number
Device Firmware Version
Device Product Code
Device MAC Address
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