Services
As VoIP Advantage is a hosted phone service you can get up and running with it without any help from us. However, this does depend on your level of computer literacy and the complexity level of what you want VoIP to do for your company.
We are often asked to help with various parts of a VoIP implementation:
Assessing whether VoIP is the right answer for your organisation
Deciding what amount of bandwidth (ADSL, SDSL, Leased Line) will be needed
Planning the workflow (hunt groups, call queues, voice menus) for incoming calls
Configuring the VoIP control panel to match the workflow
Training on using the control panel
Choosing the right VoIP phones, handsets & headsets
Installing the VoIP hardware
Training on using the VoIP phones (transferring a call is always the most popular request)
Installing routers & occasionally configuring QoS (Quality of Service)
Setting up Click to Dial & TAPI integration (with Outlook, eLink & other CRM systems)
Advising on & supplying large scale systems, such as Call Centre software
Sound a lot? Generally a small company VoIP system (say 5-10 users) can be set up in 2-3 hours. Our rates are very competitive at £40/hour. If you would like a free initial assessment contact us now.
